Help & Frequently Asked Questions
No, You can not split an order. For example, if you order 1000 business cards you can not print 2 x 500 using 2 designs of separate names. Each quantity is per 1 design only. If you have multiple files, please add each file to your cart as a separate item in your cart.
Orders can only be cancelled before a proof is approved. After a proof is approved the order goes to production and cannot be cancelled. If you did not request a proof, the order goes directly to production and cannot be cancelled.
Due to privacy concerns, we do not send out samples of other customers work. However, there are 2 proofing options available to you on the product pages.
1. Email a PDF proof. For this option, we will create a PDF of the document you upload and email it to you for a approval. We recommend this option when uploading files such as Microsoft Word documents. However, it is not needed if uploading PDF files.
2. Mail a printed proof. For this option, we will print 1 copy of you file and send it to you for approval.
With either option, we will not print your order until receive approval of the proof via email.
For best results, we recommend all images and graphics be saves as CMYK. RGB images can be unpredictable when printing.
Most orders ship within 2-4 business days. Transit time will then take another 1-4 business days depending on your location. We can often accomodate orders with deadline. We can adjust our production time and/or use express shipping to meet a customers deadline. If you have a deadline for your order, you must make note of that at check out. If we cannot meet your deadline, we will contact you right away.
1. Orders with files that require file work and orders that require finishing, such as binging or folding can take longer to ship.
2. Express shipping will be at an additional charge.
We offer free shipping on orders over $200 Southern Ontario and Quebec. We do not offer free shipping to other areas of Canada or outside of Canada. The following is a list of Postal Codes that qualify for free shipping. If your postal code begins with the following 2 digits, free shipping is available to you.
Ontario: K1, K2, K4, K6, K7, K9, L0, L1, L2, L4, L5, L6, L7, L8, L9, M1, M2, M3, M4, M5, M6, M7, M8, M9, N1, N2, N3, N4, N5, N6, N7, N8, N9
Quebec: G1, G2, G3, G4, G5, G6, G7, G8, G9, H1, H2, H3, H4, H5, H5, H6, H7, H8, H9, J1, J2, J4, J8, J9
Manitoba: Free shipping is not available
Saskatchewan: Free shipping is not available
Alberta: Free shipping is not available
British Columbia: Free shipping is not available
This is a recurring problem related to some files. If you are uploading a file when you add to your card and you are returned to the item page, please place your order without sending the file and then send the file separately to firstname.lastname@example.org