Frequently Asked Questions?
Can my order be split over many files?
No, You can not split an order. For example, if you order 1000 business cards you can not print 2 x 500 using 2 designs of separate names. Each quantity is per 1 design only. If you have multiple files, please add each file to your cart as a separate item in your cart.
How many files can I upload for my order?
Up to the first 2 files for your order are free of charge. Each additional file over 2 will be subject to a $5 file handling fee.
I would like to pick up my order. Where are you located?
We offer pick up at our production facility located in Pickering Ontario. We do not have any other location available for pick up.
Where do I upload my files?
Files can be uploaded using the file upload options on the product pages. However, if you forget to upload your files, you can use the “Forgot to upload files” link at the bottom of the page. This link will only appear if you are logged in to your account.
Will the file I upload be shown in the checkout process?
If the files you uploaded are supported graphic formats (.jpg, .tif, .psd) they should appear on the Shopping Cart page. Non-graphic formats (.pdf, .doc, .xls) will only appear as a box with an ‘X’ through it.
What DPI should I set my file at?
We recommend 300 DPI to 600 DPI. Most of our customers send us 300 DPI and are very happy with the quality. Anything over 600 DPI you probably won’t see any quality difference but the file size will be much much larger. 72dpi images, such as images taken from the internet do not print well!
Do you print Bleeds?
Yes we do. Our online ordering has an option for bleeds. If your order is unique, please feel free to contact us for a quote that fits your job.
What is your address?
Our address is; 370 Monarch Ave. Ajax, ON L1SW5 However, We are not a walk in copy store. Orders should be placed on our website. There is an option to pick up your order if you would like though. If you would like to pick up your order, we will inform you by email when it is ready for pick up.
Can I cancel my order after I place it?
Orders can only be cancelled before a proof is approved. After a proof is approved the order goes to production and cannot be cancelled. If you did not request a proof, the order goes directly to production and cannot be cancelled.
I did not use my coupon code on my order. Can it be used after my order is placed?
Unfortunately, no. Coupon codes can only be used at the time of the order. They cannot be deducted after the order has been placed.
My order is complex and I can't calculate it using the online system. What should I do?
For complex orders, please contact us at firstname.lastname@example.org. We will be happy to help you create a project that suits your needs.
Do you print orders for Print Brokers / Print Resellers?
Yes! We print many orders for customers who resell our work. We also offer a special discount for print resellers. Please contact us for details.
Do you offer proofs / samples?
Due to privacy concerns, we do not send out samples of other customers work. However, there are 2 proofing options available to you on the product pages.
1. Email a PDF proof. For this option, we will create a PDF of the document you upload and email it to you for a approval. We recommend this option when uploading files such as Microsoft Word documents. However, it is not needed if uploading PDF files.
2. Mail a printed proof. For this option, we will print 1 copy of you file and send it to you for approval.
With either option, we will not print your order until receive approval of the proof via email.
What are Bleeds?
A bleed refers to printing a color copy from one edge of the paper to the other without the standard borders by which most personal printers are limited. This is useful for printing brochures, posters, and other marketing materials. Often the paper is trimmed after printing to ensure the print runs fully to the edge of the sheet and does not stop short of it. In order to print a full bleed order, the files must be sent with 0.125 inches extra image on all sides. This 0.125 inches will be trimmed off to allow the imaging to bleed.
What colour format should I use?
For best results, we recommend all images and graphics be saves as CMYK. RGB images can be unpredictable when printing.
How long will it take for my order to arrive?
Most orders ship within 2-4 business days. Transit time will then take another 1-4 business days depending on your location. We can often accomodate orders with deadline. We can adjust our production time and/or use express shipping to meet a customers deadline. If you have a deadline for your order, you must make note of that at check out. If we cannot meet your deadline, we will contact you right away.
1. Orders with files that require file work and orders that require finishing, such as binging or folding can take longer to ship.
2. Express shipping will be at an additional charge.
When I add my item to the cart, nothing happens. What do I do?
This is a recurring problem related to some files. If you are uploading a file when you add to your card and you are returned to the item page, please place your order without sending the file and then send the file separately to email@example.com
Your Satisfaction is our Top Priority