I'm a graphic designer producing orders for clients. I use a few online printers, so I know what is normal to expect. The price Canada Copy has for BW copies is excellent - and ordering copies online on coloured bond is hard to find. I've done 3 orders with Canada Copy now, and here are my comments:
1. The product is ok. I had to double my margins to allow for more than a quarter-inch of slippage. The first order had some copies running right to the edge of the paper as their machines slip that much. That's unusual.
2. The production timelines they state are either wrong, or every one of my orders has been late. One order took over 2 weeks to produce, although it is supposed to only be 3 days!
3. Their customer service is ok. Their response time is slow - at least 1 day, sometimes 2. I did get a small discount on future order after I complained about the one being 2 weeks late - I'm fortunate that the client is patient! I am giving Canada Copy one last try to use my discount code.
To summarize - if you value cost the most, this is a good choice. But don't expect it to be on time. I placed 3 orders with 3 printers this week - and the other 2 were full-colour print jobs. The other two have shipped. My order here - for BW copies, is still in production. I imagine it will be my last order with this company. I would rather pay more to know the product will be delivered on time.
We are sorry you have had a problem. Please note that there are options for various production times on the BW Copies page. We checked your order after reading your review. You have selected the slowest service option and your order shipped within the selected time frame. Please contact us if you would like further help selecting your production time.