Uploading files: What do you need to know
- Supported file formats include:
- .gif
- .jpg
- .png
- .tif
- .pdf (Acrobat)
- .psd (Photoshop)
- .doc (MS Word)
- .docx (MS Word)
- .xls (MS Excel)
- .xlsx (MS Excel)
- We recommend 300 DPI to 600 DPI files to ensure the best quality.
- Files can be uploaded when you place your order online. You can Browse for file under the Available Options section located on any of our Services pages.
- You can upload 2 files for your order free of charge. Each additional file will be subject to a $5 file handling fee.
- Only one file can be uploaded per Browse window. Some services offer 2 Browse windows (i.e. for double-sided items).
- The file should upload to our servers upon clicking Add To Cart
- If the files you uploaded are supported graphic formats (.jpg, .tif, .psd) they should appear on the Shopping Cart page. Non-graphic formats (.pdf, .doc, .xls) will only appear as a box with an ‘X’ through it.
- Upload troubleshooting:
- Why is it taking so long to upload my files?
- The larger the files, the longer they take to upload. Internet upload speeds vary, depending on your service. Some internet connections are slower than others.
- Why does the Shopping Cart page not appear after I click on the Shopping Cart button.
- You may have tried to upload an unsupported file format.
- You may have tried to upload a file that is already open on your computer’s desk top. Close the file and try again.
- Why does the file I uploaded not appear on my Shopping Cart page.
- Only supported graphic formats (.jpg, .tif, .psd) will be displayed on the Shopping Cart page.
- Non-graphic file formats (.pdf, .doc, .xls) will only appear as a box with an ‘X’ through it.
- What if I forget to upload my files at the time I place the order.
- Account members can upload files after the fact through a ‘forgot to upload?’ link located at the bottom of the website. You need to be sure to include reference to your order in the instructions.
- Why is it taking so long to upload my files?
- Upload support: Go to our Contact page and send us the following information:
- your full name & email address (phone number optional)
- approximate time of upload
- type and version browser you are using
- type of service requested
- file name and type of file format
- description of what happened after you clicked on “Add To Cart”